Eclause Organics Warranty Policy
Effective Date: [22-10-2023]
Thank you for choosing Eclause Organics for your organic product needs. We take great pride in the quality of our products and want you to be completely satisfied with your purchase. This Warranty Policy outlines our commitment to you regarding the warranty of our products.
1. Warranty Coverage
Eclause Organics offers a limited warranty on all our products against defects in materials and workmanship. This warranty is valid for a period of [1 month ] from the date of purchase.
2. What is Covered
This warranty covers any defects in materials or workmanship under normal use during the warranty period. If a defect arises and a valid claim is received within the warranty period, Eclause Organics will either repair the product using new or refurbished parts or replace the product with a new one.
3. What is Not Covered
This warranty does not cover any problem that is caused by:
- Conditions, malfunctions, or damage not resulting from defects in material or workmanship.
- Unauthorized modification or alteration of the product.
- Misuse, abuse, neglect, or improper maintenance.
- Acts of nature or any external causes such as, but not limited to, fire, flooding, or earthquake.
4. How to Make a Claim
To make a warranty claim, please follow these steps:
- Contact our Customer Support team at [[email protected]] with the subject line “Warranty Claim – [Your Order Number]”.
- Provide a detailed description of the issue, along with clear photographs or videos showing the defect.
- Include your order number, name, and contact information.
5. Resolution of Warranty Claims
Upon receipt of your claim, Eclause Organics will evaluate the information provided. If your claim is accepted, we will, at our discretion, either repair the product, replace it, or issue a refund for the purchase price.
Eclause Organics reserves the right to refuse warranty claims if we suspect any fraudulent activity or if the product is not covered by this warranty.
7. Limitation of Liability
To the extent permitted by law, Eclause Organics shall not be liable for any indirect, consequential, incidental, special, or punitive damages, including but not limited to loss of profits and business interruption.
8. Modifications to the Warranty Policy
Eclause Organics reserves the right to modify or amend this warranty policy at any time. Any changes will be effective immediately upon posting on our website.
If you have any questions or concerns regarding our Warranty Policy, please contact our Customer Support team at [[email protected]].
Thank you for choosing Eclause Organics!